How can we help?
Fast, human support. Most answers are below — otherwise just email us.
Need help? Email support@13x.audio
Answered by the developer, usually within 24 hours. Tell us your plugin version, your DAW and your system, and what happened.
Where do I download AURORA and COLONY?
On each plugin's page — the download button picks your system and starts the download directly. No account, no email and no license key needed. Install paths per system, Windows warnings and versions are on the download help page.
Which formats and systems are supported?
AURORA runs on Windows (VST3, CLAP), macOS (VST3, AU, CLAP), Linux (VST3, CLAP, LV2). COLONY runs on macOS, Windows and Linux as VST3 and a standalone app, plus AU on macOS. The full system requirements are below.
Is there a free trial?
No trial needed: AURORA and COLONY are free in full, and LOFT, our next plugin, will be free too.
Do I need an account or a subscription?
Neither. AURORA and COLONY download without an account, an email address or a license key, and there's no subscription. A free account is optional and keeps your downloads in one place.
Can I use what I make in commercial releases?
Yes. Music and audio you make with our plugins is yours — no royalties, no clearance, no attribution.
How do I reach support?
Email support@13x.audio. It goes straight to the developer, and the answer usually comes within 24 hours. Include your plugin version, your DAW and your system.