How can we help?
Fast, human support. Most answers are below — otherwise just email us.
Where do I download my plugins after buying?
Your license key and download links are emailed to you instantly by our payment partner, and they're always available in the customer portal — see Account & downloads below.
Which formats and systems are supported?
Formats vary by plugin — see each product's system requirements below. Most run on macOS and Windows (64-bit).
Is there a free trial?
AURORA is free in full — no demo needed. For the paid plugins, a free, time-unlimited demo build ships with each release so you can try it in your DAW before you buy.
Do I need an account or a subscription?
No subscription, ever. Purchases are one-time with lifetime updates inside the major version. No account is required — your license travels by email and the portal.
How do refunds work?
We offer a 14-day refund — try the demo first, and if a purchase isn't right, request a refund from your receipt or email support.
Can I use the sounds in commercial releases?
Absolutely. Anything you make with our instruments and effects is 100% yours — no royalties, no clearance, no attribution.